new contract.

Some of the highlights of the new contract include:

• Several procedural limitations on management's ability to use EQ data to evaluate and harass employees;
  
• Ten thousand more employees given AWS eligibility;
  
• An increase in the total amount of money going toward awards and increases in the minimum and maximum amount of awards;
  
• Prohibited the use of contract recording material in an evaluation unless the recording has been preserved
  
• An obligation that appraisals not only be based on a reasonable and representative sample of one's work; the obligation that any data taken from targeted work reviews, such as reviews focused on only overage cases and contact recording write-ups, must be balanced with the other work an employee did;
  
• More contractual certainty about when seasonal employees will work and some potential for compensation if the agreement is not followed;
  
• Greater protection against seasonals losing health insurance;
  
• The right to negotiate over changes in seasonal employment agreements;